Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff. A full copy of our Privacy Policy is attached to the notice board in reception. Please ask the reception staff, if you require a copy of our policy.
You are entitled to request a copy of your medical records, this request must be in writing and will be dealt with according to our privacy policy.
If you have a problem, please let us know, either by discussing the matter with your doctor, or with one of our reception staff. If you would prefer, write to us, or use our suggestion box. We take your concerns, suggestions and complaints seriously and confidentiality can be assured.
Should you wish to take the matter further, there are several options available, including:
The NSW Medical Board
PO Box 104
Gladesville NSW 1675
Ph: 02 9879 2200
Health Care Complaints Commission
Locked Bag 18
Strawberry Hills NSW 2012
Ph: 02 9219 7444
Email: hccc@hccc.nsw.gov.au
Australian Medical Association (AMA)
PO Box 121
St Leonards NSW 2065
Ph: 02 9439 8822
Email: enquiries@nswama.com.au