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Privacy and YOUR Rights

Your Rights

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health at all times and to ensure that this information is only available to authorised people.

You are entitled to request a copy of your health record. This request must be in writing and will be dealt with in accordance with our Privacy Policy.


Curalo Medical Clinic is bound by the National Privacy Principles and handle your personal information in accordance with the Privacy Act, 1988. We recognise the importance of ensuring patient  confidentiality and are committed to protecting your privacy.

A copy of our Privacy Policy is in reception, if you would like a copy of this document then please ask one of our reception staff.

Do you have a problem?

If you have a problem, please let us know, either by discussing the matter with your doctor, or with one of our reception staff. If you would prefer, write to us, or use our suggestion box. We take your concerns, suggestions and complaints seriously and confidentiality can be assured.